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Ticket information
Customer
*
Contact name
*
Phone
Email
Subject
*
Site
Asset
No assets synced yet
Status
Open
In progress
Resolved
Ticket owner
*
Channel
Online monitoring
Clearsol site attendance
Client / site notification
Phone
Chat
Forums
Other
Type of maintenance
None
CM - Corrective
Defect
Planned work
PM - Preventive
Remote
Self resolved
Site staff
Contracted
Yes
Secondary contacts (CC)
Description
*
Additional information
Priority
Not set
1 (highest)
2
3
4
5 (lowest)
Classification
None
Tech issue
Safety issue
Client complaint
Cleaning
Other
Severity
None
kWh loss
Not affecting production
Area affected
None
Inverter
String
Photovoltaic panel
Entire site
Issue type
None
Comms
LV
HV
Other
Percentage of site affected
%
SafetyCulture report link
Start (UK time)
Resolution (UK time)
Total downtime
Set the start and resolution times
Due date
Attachments
Up to 40MB per file. Not saved with the ticket yet
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